Subscribers Information

General Subscriptions Information
Subscribers Order Status
Journal Despatch Dates
Journal Order Forms
On-line access
Individual articles
JNIRS in CD-ROM format
Pay by Bank Transfer
Back Issues
Notification of Address Changes
Claims
General Enquiries
Cancellation and refunds policy
Returns policy

General Subscriptions Information

Subscriptions are payable in advance and all rates include postage. Subscribers are requested to send payment with their orders whenever possible. Issues will only be sent on receipt of payment. Subscriptions are entered on a calendar year basis – January to December – and are paid in £ Sterling for UK, € for Europe and US$ for the Rest of the World. (£ Cheques must be drawn on a British Clearing Bank or a British Branch of an international bank. US$ cheques must be drawn on a bank in the United States). We accept Visa MasterCard and AMEX. Your cards will be debited in £ Sterling at the relevant daily exchange rate. The amount appearing on your statement will vary slightly from the invoicing total. The charge will appear as IM Publications LLP on your statement. Claims for missing issues will only be accepted within 6 months of the despatch date.

Subscribers Order Status

If you wish to check the status of your order then please e-mail us with your enquiry, quoting your purchase/invoicing order reference and delivery address details.

Journal Despatch Dates

If you wish to know the latest despatch dates from the United Kingdom of your issues then please click on the relevant journals below:

European Journal Mass Spectrometry
Journal Near Infrared Spectroscopy and NIR news

Domestic mail is sent via the Royal Mail and should take between 2 and 3 working days. Overseas mail is sent via our UK distributors. Issues to Europe take approximately 5–7 working days and those to the rest of the world between 8 and 10 working days. There might be some variation on these times, depending on the remoteness of the final destination.

Journal Order Forms

If you wish to order one of these journals, then please download the relevant order forms and either fax +44 1243 811711 or mail it to: IM Publications LLP, 6 Charlton Mill, Charlton, Chichester, West Sussex PO18 0HY, UK, with your payment. Payments via cheque must be made payable to “IM Publications LLP”. If you wish to pay by bank transfer then please see our bank details below.

European Journal Mass Spectrometry
Journal Near Infrared Spectroscopy
NIR news

On-line access

Our periodicals are available in both paper and electronic version. The electronic versions are available on the web FREE-OF-CHARGE to our print subscribers to years which they have paid print subscription. Once subscribed on-line access is perpetual. Access for subscribers is controlled by IP address and is open to all those on the subscribing site (a single university campus or company facility). This allows seamless access for the authorised users. Access can be arranged for subscribers without a fixed IP address by username and password, but this is not the preferred option. It is not automated, so annual reminders by the subscribers is requuired to reactivate their on-line access. To gain access to the web editions, all we require is that a web agreement is completed, signed and returned to IM Publications. Access will only be activated on receipt of this agreement.

Web Agreement

Individual articles

If your interest lies in a specific area, you may prefer to buy an individual article. We have a document delivery service where individual articles can be purchased with a credit card and downloaded without delay. The cost is £11.75 per JNIRS and EJMS papers and £5.88 for a NIR news article. Just click on the Buy on-line button in the tables of contents or abstracts.

JNIRS in CD-ROM format

JNIRS is also available in CD-ROM format. This contains a complete archive of the journal from Volume 1(1993) to Volume 15 (2007) plus the 1995 and 1997 proceedings. This format is fully searchable. It is upgraded annually. To order your free demo version please e-mail us at subs@impub.co.uk

Pay by Bank Transfer

Customers who wish to pay by bank (wire/BACS) transfer must quote their customer ID or invoice number as a reference–this is very important since it is our only way of identifying your payment against others of an identical amount–and instruct us by either letter or fax that payment is being made. ALL bank charges incurred must be borne by the Payee; please instruct your bank to allow for bank charges in making the payment. Failure to do so may result in delays, since we will insist on full payment before despatching goods. Please use the following bank details for payment:

Bank: Barclays
Sort Code: 202062
Account no.: 73475581
Account Name: IM Publications LLP
Swift Code: BARCGB22
IBAN Code: GB09BARC20206273475581

Back Issues

Back issues of most issues are available. Please contact our Customer Service Department to check for availability before ordering.

Notification of Address Changes

Please e-mail us with your changes.

Claims

Please e-mail us with your Claim. Claims are accepted within six months of the despatch date.

General Enquiries

If you have any other queries with regard to your subscription or any other product from IM Publications then please do not hesitate to contact us and we will endeavour to get back to you as soon as possible.

Cancellation and Refunds policy

All cancellations must be made in writing. For subscription cancellations, refunds will be given for the issues not despatched. The customer will be liable for any additional fees incurred due to any internal of external costs that may occur due to the cancellation. No new costs will be incurred from the date of receipt of written notice of cancellation by IM Publications. Any returns of book or electronic products shall be subject to IM Publications returns policy applicable to the product at the time of return. Cancellation of document delivery orders due to failure of download, will be refunded in full. Notification of failure must be received at time of purchase. Orders for advertisement must be cancelled in writing prior to the relevant ad space closing date, but in the event that any cancellations are made after such date, IM Publications shall be entitlted to charge the full cost of the advertisment.

Returns policy

IM Publications endeavours to be as flexible as possible. Products should be returned within six months maximum time allowed from date of invoice. If product has been identified as non-returnable before shipment it will not be possible to return. Written permission in English by e-mail, fax or letter is required in order to to gain a full refund. Products should be returned in an undamaged, re-saleable condition. We are unable to accept returned goods that are damaged in transit due to insufficent packing. Please include a copy of the invoice, with the reason for return. Customers must pay for the return postage which must be shipped via insured mail. A full refund or credit note will be issued within 20 days of receipt of the goods if their return meets the specified criteria. Damaged or defective goods may be returned. This must be reported within 30 days period from date of invoice for UK customers and 45 days for overseas customers. Customers should make note of the visible damage when signing for shipments and contact IM Publications to receive instructions. Missing goods listed on an invoice but missing from the shipment, must also be notified within 30 days for UK customers, 45 days for overseas customers.

Return address

IM Publications - Returns
6 Charlton Mill
Charlton
Chichester
West Sussex
PO18 0HY
United Kingdom